Reship
Please review our Reship Policy below for important information regarding package reshipment, conditions, and guidelines to ensure a smooth and secure delivery process.
Reshipment Policy Overview
Please read this carefully before placing your order. By ordering, you confirm that you have read and agreed to our Reship Policy terms.
Tracking information indicates that the package is being returned to the sender
If the reason for the package return is the customer’s absence at the specified address or refusal to accept the package, reshipment will only be arranged once the customer covers the logistics costs.
If the reason for the return is unspecified, a free reshipment will be provided only after the package is returned to the sender.
Tracking information has stopped updating
A free reshipment will be provided only if tracking information has not been updated for more than 20 business days from the shipment date, or if the package has been returned to the sender.
Package seized by customs
A free reshipment will be made if the customer provides a document confirming the seizure of the package by customs (a seizure letter), or if the package is returned to the sender.
If the customer does not provide a customs seizure document and the package is not returned to the sender, a free reshipment will not be offered.
Package returned to sender
Once the package is returned to the sender, the customer will be notified via email.
Damaged products or parcel
Although we take great care in packing each product and wrapping the parcel in bubble wrap to ensure it arrives safely, we cannot control postal services or their staff. In rare cases, parcels may arrive dented, and products may be damaged. In such cases, we will fully compensate you for the damages.
To receive compensation, please contact us via support
FAQs
If your tracking information is not updating, please contact us, and we will arrange a free reshipment for you.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
